ServiceNow Services
As an authorised ServiceNow Training Partner, we can provide showcase sessions and role-based end user training, either standalone, or as part of our overall transformation readiness offering.
Whether you’re working directly with ServiceNow or another implementation vendor, we can help you make the most of your platform investment.
ServiceNow Showcase Sessions
See what’s possible before the decisions get made
Design workshops with your technology partner are where critical decisions get made. The organisations that get the most from them are the ones who already understand what their platform can do.
Without that foundation, teams can struggle to engage meaningfully, asking for custom solutions that already exist out of the box, or simply not knowing what's possible until it's too late to change course.
Our ServiceNow Showcase Sessions give your team a clear, visual understanding of ServiceNow's core out-of-the-box functionality, before a single design decision is made. This isn't training. It's a focused, expert-led demonstration of what's possible, delivered in plain language by a ServiceNow-accredited adoption specialist with a background in education.
Choose the applications most relevant to your implementation. Popular choices include Platform Analytics, Incident Management and Customer Service Management, but if it's on the ServiceNow platform, we can almost certainly showcase it. Each session runs one to two hours; short enough to fit into a busy program schedule, long enough to genuinely change how your team shows up in the room.
Suitable for:
Organisations in the early stages of a ServiceNow implementation before design workshops begin
Business and functional leaders who will participate in design workshops but have limited prior exposure to ServiceNow
Program sponsors who want to understand what they're investing in before committing to detailed design
Change and project teams preparing to engage with a ServiceNow technology partner
Organisations moving from a legacy system to ServiceNow who want to understand what changes for their people and processes
Organisations already underway who feel their team isn't fully engaging in design workshops. It's never too late to get everyone on the same page
Each session covers:
A guided demonstration of out-of-the-box functionality for your chosen application
Plain-language explanation of what ServiceNow does natively and where customisation genuinely adds value
Time for your team to ask questions and explore what they've seen
You’ll leave with:
Confidence to engage meaningfully in design workshops
The ability to distinguish between genuine customisation needs and existing functionality
Faster, more productive design workshops your team arrives as an informed participant, not a passenger
A clearer picture of where your current processes align with out-of-the-box capabilities and where they may need to evolve
An agreed list of focus areas and questions, so you walk into your design workshops with a clear agenda
Role-Based ServiceNow Training
Practical, people-first training built around how your teams actually work
ServiceNow’s own foundational training is excellent and if you have learning credits, using them is absolutely the right place to start.
But every organisation uses ServiceNow differently. When your teams work across custom applications or need training that reflects their specific role and day-to-day responsibilities, a more tailored approach fills the gap.
Our role-based end-user training is designed for the people who carry out their work on the ServiceNow platform, not system administrators or technical users, but the individuals who need to do their job confidently from day one.
Delivered by a ServiceNow-accredited training specialist with a background in education, every session is built around your configured instance and your people's real working context, so training lands, sticks and actually gets used.
Suitable for:
Organisations whose ServiceNow instance includes custom applications not covered by standard learning credits
Teams with distinct role-based workflows that require tailored training
Organisations who have exhausted their learning credits but still have training gaps
Programs where go-live is approaching and end-user confidence is a concern
Organisations who have already gone live but are experiencing low adoption or platform confidence
Each session covers:
Practical, hands-on training built around your configured ServiceNow instance
Role-specific workflows and tasks relevant to how each team actually works
Coverage of custom applications your official training may not address
Plain-language guidance that builds confidence without overwhelming
You’ll leave with:
End users who are confident and capable from day one
Role-specific training materials your team can refer back to
Reduced reliance on peer-to-peer knowledge sharing and workarounds
A workforce that gets genuine value from your ServiceNow investment